FAQs
Do you offer free shipping?
Yes. Every order from Diavanta includes free shipping within Ireland, the United States, the United Kingdom, Italy, Poland, Spain and France. There are no minimum purchase requirements and no additional delivery charges at checkout. We want receiving your order to feel simple and worry free.
What payment methods do you accept?
We support several trusted payment options so you can check out in the way that suits you best. These include Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All payments are processed securely using SSL encryption to keep your details protected.
What is Diavanta?
Discover fashion designed to bring effortless confidence to everyday style, with modern pieces that help you express your individuality with ease.
How long does delivery take?
Orders are prepared within 1–2 business days. Once shipped, delivery usually takes 3–6 business days, Monday through Saturday. This means most orders arrive within 4–8 business days in total. When your parcel leaves our facility, you will receive a tracking link so you can follow its progress.
Is my personal and payment information safe?
Yes. Protecting your privacy and payment details is extremely important to us. Diavanta does not store sensitive payment information, and all transactions are processed through secure encrypted systems.
Do you ship internationally?
At the moment, we only deliver within Ireland, the United States, the United Kingdom, Italy, Poland, Spain and France. Our goal is to provide the best possible experience locally. If shipping becomes available in additional regions, we will share the news with our community.
Can I update or cancel my order?
Orders are automatically forwarded to our fulfilment partner, often shortly after they are placed, so processing can begin quickly.
If you would like to change or cancel your order, please contact info@diavanta.com as soon as possible and include your order number. We will do our best to help, but changes or cancellations cannot be guaranteed. Once an order has been forwarded to our fulfilment partner, we may no longer be able to stop it, even if you have not yet received a shipping confirmation.
If cancellation is no longer possible, you can request a return after delivery in accordance with our Refund Policy. This does not affect your statutory right of withdrawal or other applicable consumer rights.
How long do refunds take?
After we receive and inspect your returned item, refunds are typically processed within 7 business days. Your bank or payment provider may require additional time before the refund appears on your account.
What do I do if my order hasn’t arrived?
Start by checking the tracking link included in your shipping confirmation email. If more than 7 business days have passed since shipment and your order still has not arrived, please email info@diavanta.com and we will investigate right away.
What is your return policy?
If something is not quite right, you have 14 days from the delivery date to request a return. Simply contact us at info@diavanta.com and we will guide you through the return process.
Do you accept exchanges?
Yes. If you would like a different size or item, exchanges can be arranged. Just email info@diavanta.com and our team will help you find the right option.
Still need help?
We are always happy to assist. If you have a question that is not covered here, feel free to reach out at info@diavanta.com and our team will get back to you as quickly as possible.